Did not receive RT

Regular Poster Posts : 415 Join date : 2012-11-17

This is the first time that has happened to me.
I charged RT today and even though it says transaction successful I did not receive any RT or bonus items.
Sent a support ticket and noone replied in 12 hours.
Any ideas what's going on and what I can do?

Regular Poster Posts : 285 Join date : 2010-08-26

Just wait. After a couple of days, send a new support ticket.

Isn't the ENCB team incredibly barebones? They probably need some time to wake up and get to answering it.

Subject: Re: Did not receive RT Thu Oct 02, 2014 7:27 pm

Didnt receive any from offers too.

Subject: Re: Did not receive RT Thu Oct 02, 2014 8:03 pm

me and a couple clannies have the same problem sooooo.... its Cybersteps fault!!

Abbey Explodes Posts : 644 Join date : 2013-06-09

looks like currently there is a problem
people not getting rt and the not being able do address input for theia/homura cards

Subject: Re: Did not receive RT Thu Oct 02, 2014 8:46 pm

Welp did my part and sent support a message about it, to at least give us a public statement that they at least know about it. Otherwise we mind end up having to wait till Monday or longer if they don't respond tomorrow.

Regular Poster Posts : 415 Join date : 2012-11-17

GasaiYunoº wrote:: looks like currently there is a problem
people not getting rt and the not being able do address input for theia/homura cards

ya that too, I couldn't input my address neither.

Subject: Re: Did not receive RT Thu Oct 02, 2014 9:52 pm

The address is only for chargers now i think cuz it says "Address Input for the Premium Card winners are already open!!
(*Regular Card Address Input is not yet available.)"
and premium probably means chargers and regular means us rollers :V
as for the rt no ones been able to get it so T_T

Abbey Explodes Posts : 644 Join date : 2013-06-09

oh so what you're saying is the people who won homura/theia still have to wait and currently only the ones who charged can do that

Subject: Re: Did not receive RT Fri Oct 03, 2014 4:51 am

I think premium and regular are just two different cards. The latest campaigns contain rewards for charging a certain mount of Rt and for winning certain bots. I. e.: I got two Sanae cards one is the "regular" one (I think for charging Rt) and one is the premium one (for rolling her in gara). I think all the cards are part of the same campaign and adress inputs ö.ö

Probably bugged.

Subject: Re: Did not receive RT Fri Oct 03, 2014 5:23 am

Welp glad they fixed it now, I can finally do some rolls :d

though I am surprised they responded this quickly...was expecting it to take longer..

Subject: Re: Did not receive RT Fri Oct 03, 2014 6:44 am

Dum Onion wrote:: blah

Oh nevermind. The website actually states that the adress input for reguar cards is not open yet.

Subject: Re: Did not receive RT Fri Oct 03, 2014 1:46 pm

Yggdroid wrote:: though I am surprised they responded this quickly...was expecting it to take longer..

Money Matters

Subject: Re: Did not receive RT Fri Oct 03, 2014 2:54 pm

Y'all dumb for stressing over this

» i'm not receive my RT.
» I DIDN'T RECEIVE MY CHARGED RT ON UGC
» Still unclear on how to receive pawnger silver